Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and dynamic work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers. Your role is essential in ensuring customer satisfaction and building lasting relationships by sharing your knowledge and passion for skincare and cosmetics. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare advice to customers. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare and cosmetic trends and product launches. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - You have at least 2 years of experience in customer service, preferably in skincare or cosmetics. - You possess excellent communication skills in English, both written and verbal. - You have strong problem-solving abilities and a customer-centric mindset. - You are comfortable using CRM software and other digital communication tools. - You have a genuine passion for skincare and cosmetics and enjoy sharing your knowledge. Bonus Points If You Have: - Experience working in a remote or work-from-home environment. - Additional language skills beyond English. - Previous experience in sales or upselling within the cosmetics industry. - Certification or formal training in skincare or beauty therapy. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture with regular virtual social events. - We offer access to exclusive product discounts and wellness programs. Ready to Apply? Please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to welcoming you to the Transcom team!