Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we specialize in providing tailored customer support for leading brands in various industries, including skincare and cosmetics. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert assistance and personalized support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others by sharing their knowledge and expertise. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice to help customers make informed decisions. - You will resolve customer issues efficiently, ensuring a positive experience and customer satisfaction. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will handle returns, exchanges, and refunds according to company policies. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in the beauty or retail industry. - Strong knowledge of skincare and cosmetic products. - Excellent communication skills, both written and verbal. - Ability to work independently in a remote environment with strong time management skills. - Proficiency with CRM software and basic computer applications. - High school diploma or equivalent; additional certifications in beauty or customer service are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Familiarity with multiple communication channels including live chat and social media. - Multilingual abilities, especially Spanish or French. - Passion for continuous learning and professional development in the beauty industry. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing support to help you succeed. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career growth within a global company. - We offer a supportive and inclusive team culture that values your contributions. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!