Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience solutions, dedicated to delivering exceptional service through innovative technology and passionate professionals. With a strong presence in over 20 countries, we specialize in providing tailored customer support for a variety of industries including skincare and cosmetics. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert advice and support to customers from the comfort of your home. Your role is essential in enhancing customer satisfaction and fostering brand loyalty through personalized service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide knowledgeable guidance on skincare and cosmetic products to help customers make informed decisions. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will meet or exceed performance metrics and customer satisfaction goals. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with fluency in English. - Ability to work independently in a remote environment. - Proficiency with CRM software and basic computer skills. - Empathy and patience when dealing with customer concerns. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Knowledge of skincare ingredients and cosmetic product lines. - Multilingual abilities. - Experience with social media customer engagement. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture and access to wellness programs. - We offer opportunities for career growth within a global company. Ready to Apply? Please submit your resume and a brief cover letter outlining your passion for skincare and customer service through our online application portal. We look forward to hearing from you!