Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others find the best solutions for their skincare needs. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare advice to enhance customer satisfaction. - You will resolve customer issues efficiently, ensuring a positive experience with every interaction. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will meet or exceed individual and team performance targets. What You Bring: - Minimum of 2 years experience in customer service, preferably in the beauty or retail industry. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using CRM software and basic computer applications. - Ability to work independently in a remote environment while managing time effectively. - Passion for skincare and cosmetics with a desire to share knowledge. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of skincare ingredients and cosmetic product lines. - Multilingual abilities, especially Spanish or French. - Previous experience with e-commerce platforms. What We Offer: - We offer a fully remote work setup with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive team culture with regular virtual social events. - We offer employee discounts on skincare and cosmetic products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!