Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we specialize in providing tailored customer support for leading brands in various industries, including skincare and cosmetics. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert advice and support to customers from the comfort of your home. Your role is essential in ensuring customer satisfaction and fostering brand loyalty through knowledgeable and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice to help customers make informed decisions. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will handle returns, exchanges, and refunds according to company policies. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Excellent communication skills with a strong command of English. - Ability to work independently in a remote environment with strong time management. - Proficiency with CRM software and basic computer skills. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Previous experience working from home in a customer service role. - Knowledge of skincare ingredients and cosmetic product lines. - Multilingual abilities, especially Spanish or French. - Experience with social media customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive team culture. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? Please submit your resume and a brief cover letter outlining your experience and passion for skincare to our online application portal at www.transcom.com/careers. We look forward to welcoming you to our team!