Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert assistance and personalized support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others find the best solutions for their skincare needs. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice to enhance customer satisfaction. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members to share knowledge and improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will meet or exceed performance metrics and customer satisfaction goals. What You Bring: - You have at least 2 years of experience in customer service, preferably in the beauty or cosmetics industry. - You possess excellent communication skills with a strong command of English. - You are comfortable using CRM software and other customer service tools. - You have a passion for skincare and cosmetics with a desire to share your knowledge. - You demonstrate problem-solving skills and a customer-centric mindset. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of multiple skincare brands and product lines. - Additional language skills beyond English. - Certification or training in skincare or beauty therapy. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture focused on growth and collaboration. - We offer employee discounts on skincare and cosmetic products. Ready to Apply? Submit your application through our careers page at www.transcom.com/careers or email your resume and cover letter to recruitment@transcom.com. Join us and be part of a team that values your passion and expertise in skincare!