Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert assistance and personalized support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others find the best solutions for their skincare needs. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice tailored to individual customer needs. - You will resolve customer issues efficiently, ensuring a positive experience and customer satisfaction. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will handle returns, exchanges, and order tracking with care and attention. What You Bring: - You have at least 2 years of experience in customer service, preferably in the beauty or retail industry. - You possess excellent communication skills in English, both written and verbal. - You are comfortable using CRM software and other customer service tools. - You have a passion for skincare and cosmetics with a strong desire to share your knowledge. - You demonstrate problem-solving skills and the ability to handle challenging situations calmly. Bonus Points If You Have: - Experience working remotely or in a virtual customer service role. - Knowledge of multiple skincare brands and product lines. - Additional language skills beyond English. - Certification or training in skincare or beauty therapy. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture that values your contributions. - We offer employee discounts on skincare and cosmetic products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!