Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others by sharing their knowledge and resolving inquiries efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice tailored to individual customer needs. - You will troubleshoot and resolve customer issues, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare and cosmetic trends and product launches. - You will meet or exceed performance metrics related to customer satisfaction and response times. What You Bring: - Minimum of 2 years experience in customer service, preferably in the beauty or retail industry. - Strong knowledge of skincare and cosmetic products. - Excellent communication skills, both verbal and written. - Ability to work independently in a remote environment with strong time management skills. - Proficiency with CRM software and basic computer applications. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Multilingual abilities, especially Spanish or French. - Certification or formal training in skincare or cosmetology. - Experience with social media customer engagement. What We Offer: - We offer a fully remote work setup allowing flexibility and work-life balance. - We offer competitive salary and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer ongoing training and professional development opportunities. - We offer a supportive team culture with regular virtual events and recognition programs. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a cover letter highlighting your passion for skincare and customer service through our online application portal at Transcom careers page.