Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience solutions, dedicated to delivering exceptional service through innovative technology and passionate professionals. With a strong presence in over 20 countries, we specialize in providing tailored customer support for leading brands in various industries, including skincare and cosmetics. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert advice and support to customers from the comfort of your home. Your role is essential in enhancing customer satisfaction and fostering brand loyalty through personalized and knowledgeable service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice to help customers make informed decisions. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will meet or exceed individual and team performance targets. - You will maintain a friendly and empathetic communication style at all times. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong knowledge of skincare products and beauty industry trends. - Excellent communication skills in English, both written and verbal. - Proficiency with CRM software and basic computer applications. - Ability to work independently in a remote environment. - Strong problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Previous experience working from home. - Multilingual abilities, especially Spanish. - Certification or training in skincare or beauty therapy. - Experience with social media customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive and inclusive team culture. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? To join our dynamic team at Transcom, please submit your resume and a cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!