Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience solutions, dedicated to delivering exceptional service through innovative technology and passionate professionals. With a strong presence in over 20 countries, we specialize in providing tailored customer support for a variety of industries, including beauty and skincare. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert advice and support to customers from the comfort of your home. Your role is essential in enhancing customer satisfaction and fostering brand loyalty through knowledgeable and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare recommendations. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will handle returns, exchanges, and order tracking with care and attention. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong knowledge of skincare products and beauty industry trends. - Excellent communication skills with a friendly and patient demeanor. - Proficiency in using CRM software and basic computer applications. - Ability to work independently in a remote environment with reliable internet. - High school diploma or equivalent; additional certifications in skincare are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially Spanish or French. - Background in sales or upselling within the beauty sector. - Certification in cosmetology or esthetics. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive and inclusive team culture. - We offer employee discounts on skincare and cosmetic products. Ready to Apply? To join our dynamic team at Transcom, please submit your resume and a cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!