Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers from the comfort of your home. Your role is essential in ensuring customer satisfaction and building lasting relationships by sharing your knowledge and passion for skincare and cosmetics. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare advice to customers. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare and cosmetic trends and product launches. - You will contribute to achieving team performance goals and customer satisfaction targets. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with the ability to explain complex information clearly. - Proficiency in using CRM software and basic computer applications. - Ability to work independently in a remote environment with excellent time management. - Passion for skincare and cosmetics with a desire to help others. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Knowledge of multiple skincare brands and product lines. - Bilingual skills, especially Spanish or French. - Experience with social media customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive team culture with regular virtual team-building activities. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!