Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience solutions, dedicated to delivering exceptional service through innovative technology and passionate professionals. With a strong presence in over 20 countries, we specialize in providing tailored customer support for a variety of industries, including beauty and skincare. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert advice and support to customers from the comfort of your home. Your role is essential in enhancing customer satisfaction and fostering brand loyalty through knowledgeable and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed information and guidance on skincare and cosmetic products. - You will resolve customer issues efficiently, ensuring a positive experience. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will handle returns, exchanges, and refunds according to company policies. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with fluency in English. - Proficiency in using CRM software and Microsoft Office. - Ability to work independently in a remote environment with strong time management. - Empathy and patience when dealing with diverse customer needs. Bonus Points If You Have: - Previous experience working from home in a customer service role. - Knowledge of skincare ingredients and cosmetic product lines. - Multilingual abilities, especially Spanish or French. - Experience with social media customer engagement. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer competitive salary and performance-based incentives. - We offer a supportive team culture focused on growth and collaboration. - We offer employee wellness programs and discounts on skincare products. Ready to Apply? Please submit your resume and a cover letter detailing your passion for skincare and customer service through our online application portal at www.transcom.com/careers. We look forward to hearing from you!