Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert assistance and personalized support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others find the best solutions for their skincare needs. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and skincare advice tailored to individual customer needs. - You will resolve customer issues efficiently, ensuring a positive experience and customer satisfaction. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will handle returns, exchanges, and order tracking with care and attention. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with fluency in English. - Ability to work independently in a remote environment with reliable internet access. - Proficiency in using CRM software and basic computer applications. - Empathy and patience when dealing with diverse customer needs. - Problem-solving skills and a positive attitude. Bonus Points If You Have: - Previous experience working from home. - Knowledge of skincare ingredients and cosmetic product lines. - Multilingual abilities. - Experience in sales or upselling techniques. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture with regular virtual social events. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!