Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to grow and succeed. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers from the comfort of your home. Your role is essential in creating positive customer experiences by addressing inquiries, resolving issues, and sharing your passion for skincare and cosmetics. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide knowledgeable advice on skincare and cosmetic products to help customers make informed decisions. - You will resolve customer complaints and issues efficiently, ensuring customer satisfaction. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare and cosmetic trends and product knowledge. - You will meet or exceed individual and team performance targets. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Excellent communication skills in English, both written and verbal. - Strong problem-solving abilities and a customer-focused mindset. - Ability to work independently in a remote environment with reliable internet access. - Proficiency with CRM software and basic computer skills. Bonus Points If You Have: - Previous experience working from home. - Passion for skincare and cosmetics with product knowledge. - Multilingual abilities, especially Spanish or French. - Experience in sales or upselling techniques. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture with regular virtual team-building activities. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? To join our dynamic team at Transcom, please submit your resume and a cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!