Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others by sharing their knowledge and ensuring a positive customer experience. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare advice to customers. - You will resolve customer issues efficiently, ensuring satisfaction and loyalty. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare and cosmetic trends and product launches. - You will maintain a positive and empathetic attitude towards customers at all times. - You will meet or exceed individual and team performance targets consistently. What You Bring: - Minimum of 2 years experience in customer service, preferably in the beauty or retail industry. - Strong knowledge of skincare and cosmetic products. - Excellent communication skills, both verbal and written. - Ability to work independently in a remote environment with strong time management skills. - Proficiency with CRM software and basic computer applications. - High school diploma or equivalent; additional certifications in beauty or customer service are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially Spanish or French. - Previous experience with e-commerce platforms. - Passion for continuous learning and professional development in the beauty industry. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive team culture with regular virtual social events. - We offer access to employee discounts on skincare and cosmetic products. Ready to Apply? To join our dynamic team at Transcom, please submit your resume and a cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!