Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers. This role is designed for individuals who are passionate about beauty products and enjoy helping others find the best solutions for their skincare needs. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed product information and personalized skincare advice to enhance customer satisfaction. - You will resolve customer issues efficiently, ensuring a positive experience with the brand. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product launches. - You will meet or exceed individual and team performance targets. What You Bring: - Minimum of 2 years experience in customer service, preferably in the beauty or retail industry. - Strong knowledge of skincare and cosmetic products. - Excellent communication skills with a friendly and empathetic approach. - Ability to work independently in a remote environment with reliable internet access. - Proficiency in using CRM software and basic computer applications. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Certification or training in skincare or beauty therapy. - Multilingual abilities, especially Spanish or French. - Experience with social media customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive team culture with regular virtual events. - We offer access to employee wellness programs and discounts on beauty products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal at www.transcom.com/careers.