Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in the US market, we specialize in providing tailored support for clients in the skincare and cosmetics industry, helping brands connect with their customers effectively. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers from the comfort of your home. Your role is essential in ensuring customer satisfaction by addressing inquiries, resolving issues, and sharing your passion for skincare and beauty products. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide knowledgeable advice on skincare and cosmetic products to help customers make informed decisions. - You will troubleshoot and resolve customer issues with empathy and efficiency. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will stay updated on the latest skincare trends and product knowledge. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with fluency in English. - Ability to work independently in a remote environment with reliable internet access. - Proficiency in using CRM software and basic computer applications. - Passion for skincare and cosmetics with a desire to share knowledge. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Additional language skills beyond English. - Background in beauty consulting or sales. - Familiarity with social media platforms and online customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive team culture. - We offer opportunities for career growth within a global company. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a brief cover letter highlighting your passion for skincare and customer service through our online application portal. We look forward to hearing from you!