Transcend Creative Group

Compensation

Full Description

Overview The Program Headquarters Junior Project Manager is responsible for supervising, training, and evaluating call center program staff. This role supports a concierge-style customer experience and dealer offsite training initiatives. The Junior Project Manager oversees daily operations, ensuring quality, compliance, effective program execution, and accurate reporting. Work environment: On-site, Monday through Friday, at our Dearborn, MI office. Responsibilities • Participate in program planning, development, and implementation. • Manage program timelines and appropriately staff the call center to meet call volume needs. • Schedule and coordinate program personnel. • Monitor adherence to program guidelines and processes to maintain quality and accuracy. • Ensure the delivery of an exceptional, luxury-level client experience. • Communicate program updates, changes, and general information to the team. • Train staff on the program’s project database and processes. • Track and analyze call volume metrics. • Serve as a communication link among the account project manager, producers, and Program Headquarters Director. • Address issues promptly and communicate resolutions to both management and staff. Qualifications • 2–5 years of experience as a Project Manager or in a related role. • Automotive industry experience preferred. • Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience). • Strong written and verbal communication skills. • Skilled in collaborative problem solving. • Friendly, positive, and adaptable demeanor. • Service-oriented mindset with strong leadership qualities. • Client-focused and highly organized.