Transamerica

Compensation

Full Description

Description: • Serve as the point of contact and “voice of the company” for Transamerica customers • Provide accurate and complete information to callers regarding retirement, life, and annuity investment products • Use exceptional customer service and interpersonal skills to answer calls • Identify customer needs and provide personalized service; escalate complex issues to more knowledgeable team members • Locate/research information using multiple systems/technologies • Coordinate with cross-functional departments to obtain and provide necessary information to resolve issues • Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner • Learn and maintain a proficient understanding of products, procedures, and systems • Achieve department metrics and expectations; participate in a team-based environment to achieve department goals Requirements: • Associate’s degree in a business field or equivalent experience • Three years of call center or customer service experience OR one year of financial services industry experience • Ability to communicate with customers in a professional manner, orally and in writing • Ability to work independently, and as part of a team • Proficiency using MS Office tools • Applicants must be authorized to work for any employer in the U.S.; employer will not sponsor or take over sponsorship of an employment visa • Preferred: Understanding of retirement, life, and annuity investment products • Remote/call center environment; may work varied shifts Benefits: • Competitive Pay • Annual Bonus (eligible; Company discretion) • Benefits Package • Pension Plan • 401k Match • Employee Stock Purchase Plan • Tuition Reimbursement • Disability Insurance • Medical Insurance • Dental Insurance • Vision Insurance • Employee Discounts • Career Training & Development Opportunities • Paid Time Off starting at 160 hours annually for employees in their first year of service • Ten (10) paid holidays per year • Be Well Company holistic wellness program (Wellness Coaching and Reward Dollars) • Parental Leave – fifteen (15) days of paid parental leave per calendar year (eligible employees with at least one year of service) • Adoption Assistance • Employee Assistance Program • College Coach Program • Back-Up Care Program • PTO for Volunteer Hours • Employee Matching Gifts Program • Employee Resource Groups (ERGs) • Inclusion and Diversity Programs • Employee Recognition Program • Referral Bonus Programs • Remote work / Work From Home (USA) • May work varied shifts