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Trane Technologies

via ZipRecruiter

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Controls Support Specialist-Key Accounts -Pacific Standard Time

Anywhere
full-time
Posted 10/1/2025
Verified Source
Key Skills:
Trane HVAC systems
Building Automation System (BAS) diagnostics
TGE, TGP, TGP2 programming
Networking and communication protocols
SQL Database diagnostics
Remote technical support

Compensation

Salary Range

$70K - 100K a year

Responsibilities

Provide remote diagnostics, troubleshooting, programming, and maintenance support for Trane BAS and HVAC systems while coordinating with technicians and customers.

Requirements

Requires hands-on experience with Trane HVAC and BAS controls, proficiency in specific Trane programming tools, networking knowledge, strong communication skills, and ability to work remotely and flexibly.

Full Description

About the position Responsibilities • Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. • Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. • Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. • Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams. • Participate in technical and strategic account reviews with internal stakeholders. • Identify parts needed for repairs and coordinate with relevant teams for procurement. Requirements • Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls. • Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance. • Expertise in TGE, TGP, and TGP2 (internal graphics/programming systems) abilities and application guides. • Advanced systems knowledge and proficiency in using digital tools. • Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting. • Self-driven with the ability to effectively prioritize work in a queue. • Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians. • Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data. • Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges. • A growth mindset to stay current on new products and identify and recommend system enhancements. • Flexibility to work overtime/weekends as required. Nice-to-haves • Experience with Trane-specific systems and controls. • Familiarity with remote support tools and platforms. • Certification in HVAC or BAS-related fields. Benefits • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off, including in support of volunteer and parental leave needs. • Educational and training opportunities through company programs along with tuition assistance and student debt support.

This job posting was last updated on 10/7/2025

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