$70K - 100K a year
Provide remote diagnostics, troubleshooting, programming, and maintenance support for Trane BAS and HVAC systems while coordinating with technicians and customers.
Requires hands-on experience with Trane HVAC and BAS controls, proficiency in specific Trane programming tools, networking knowledge, strong communication skills, and ability to work remotely and flexibly.
About the position Responsibilities • Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. • Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support. • Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification. • Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams. • Participate in technical and strategic account reviews with internal stakeholders. • Identify parts needed for repairs and coordinate with relevant teams for procurement. Requirements • Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls. • Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance. • Expertise in TGE, TGP, and TGP2 (internal graphics/programming systems) abilities and application guides. • Advanced systems knowledge and proficiency in using digital tools. • Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting. • Self-driven with the ability to effectively prioritize work in a queue. • Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians. • Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data. • Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges. • A growth mindset to stay current on new products and identify and recommend system enhancements. • Flexibility to work overtime/weekends as required. Nice-to-haves • Experience with Trane-specific systems and controls. • Familiarity with remote support tools and platforms. • Certification in HVAC or BAS-related fields. Benefits • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off, including in support of volunteer and parental leave needs. • Educational and training opportunities through company programs along with tuition assistance and student debt support.
This job posting was last updated on 10/7/2025