Trailhead Credit Union

Compensation

Full Description

Digital Experience Manager Trailhead Credit Union is seeking an innovative Digital Experience Manager to spearhead the evolution of how our members engage with us in a digital landscape. In this pivotal role, you’ll oversee seamless, forward‑thinking member journeys by blending creativity, strategy, and technology to elevate every interaction. If you thrive at the intersection of digital innovation, management of staff, and human connection, this is your opportunity to drive meaningful change and lead with vision. What Your Day Will Look Like: • Lead the strategy and execution of digital member engagement across card services, the conference center, and digital communications. • Supervise, coach, and lead three staff members: Digital Branch Specialist, Cards Services Specialist, and our Conference Center Specialist. • Collaborate with cross‑functional teams to design and implement innovative solutions that enhance member interactions. • Monitor performance metrics, analyze trends, and identify opportunities to optimize digital platforms and services. • Oversee day‑to‑day operations of digital channels, ensuring reliability, accessibility, and a seamless user experience. • Ensure member issues are resolved in a timely and equitable manner that are escalated and require managerial level involvement. • Management of programs and high-level tasks within but not limited to: Dialpad, Banno, Bill Pay, RDA, VISA DPS. • Complete Visa Quarterly reports, manage mobile wallet procedures, CAMS Alerts, Card@Once, etc. • Collaborate with the VP of Member Services as a project manager with projects guiding the digital experience strategy. • Time to go home and know that today: You. Made. A. Difference. Work week: • Monday thru Friday, 8:45 – 5:15 • Position based out of our Old Town headquarters Required: • High school diploma or equivalent • Minimum of three years at financial institution • Management experience • Excellent verbal and written communication • Knowledge of Microsoft Office Suite and basic computer programs • Demonstrated ability to perform financial services Preferred experience: • Experience with Episys Symitar • Bilingual in Spanish Job Type: Full-time Status: Exempt Interested in applying? Email your current resume and cover letter explaining why you’re interested in the position. hr@trailheadcu.org Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Life insurance • Paid time off • Parental leave • Professional development assistance • Tuition reimbursement • Vision insurance Work Location: Hybrid remote in Portland, OR 97209