TradeFirst

Compensation

Full Description

**Job Title: Inside Sales/Customer Service Representative** • :** We are seeking a motivated and customer-focused Inside Sales/Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for managing customer inquiries, generating sales leads, and ensuring a positive customer experience. This role is crucial for maintaining our high standards of customer satisfaction and achieving sales targets. • Key Responsibilities:** • Handle inbound and outbound sales calls with professionalism and a customer-first mindset. • Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions. • Build and maintain strong relationships with new and existing customers to encourage repeat business. • Collaborate with the sales team to identify and utilize sales opportunities to achieve company objectives. • Accurately process orders and ensure timely delivery to customers. • Manage and update customer accounts, maintaining detailed records of interactions and transactions. • Assist with resolving customer issues and complaints, escalating complex cases to appropriate departments when necessary. • Prepare regular sales and customer service reports, highlighting areas for improvement. • Qualifications:** • Proven experience in inside sales and/or customer service roles is preferred. • Excellent communication and interpersonal skills to effectively interact with customers and team members. • Strong problem-solving abilities and the capacity to handle challenging customer interactions. • Proficiency in using CRM software and Microsoft Office Suite. • Ability to work independently and as part of a team in a fast-paced environment. • High level of organization and attention to detail. • A positive attitude and a commitment to providing excellent customer service. • Benefits:** • Competitive salary and commission structure. • Health, dental, and vision insurance. • Paid time off and holiday pay. • Opportunities for professional development and career advancement. • A supportive and collaborative work environment. If you are passionate about sales and delivering exceptional customer service, we would love to hear from you. Apply today to join our team and help us continue to provide top-notch experiences for our valued customers.