TPI Staffing

Compensation

Full Description

Customer Service Representative Pay: $22/hr. Shift: Monday – Friday 8am to 5pm with overtime as needed Position Summary: This position is classified as essential personnel. The individual holding this position will be required to work as required in preparation for prolonged emergency operations and/or during recovery from prolonged emergency operations as directed by supervisor/manager. Key Responsibilities: • Manage inbound calls and emails; respond to customer inquiries professionally and promptly. • Create and process service orders for move-ins and move-outs using Water Smart software. • Process customer payments accurately and follow company procedures. • Sort and distribute incoming mail; maintain organized files through scanning and shredding. • Assist customers using website; prepare customer forms and handouts. • Provide backup support for Operations, including assisting with required reports. • Attend department meetings and perform additional duties as assigned. Requirements: • High school diploma or equivalent required. • 1 year of customer service experience preferred; billing experience a plus. • Valid Texas driver’s license with insurable driving record. • Strong customer focus, communication, teamwork, and attention to detail. • Ability to follow directions, manage time, and adapt to changing priorities. • Initiative, reliability, and commitment to safety. • Proficiency with Microsoft Office (Excel, Word).