TPI Global Solutions

Compensation

Full Description

Partner Service Specialization Manager, CX Partner Services 6 months Location: Remote, based in Raleigh/Durham, North Carolina Bellevue, WA Lehi, Utah Chicago, IL New York NY Key responsibilities include: - • Oversight, management and continuous improvement of the Partner Service • Specialization program. • Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day • program operations. • Assist with onboarding and development of new Service Partners • Communicate, manage and assist in operationalizing policies for partner services, such • as certification requirements and partner performance standards. • Maintain constant professionalism as primary resource to account teams and partner • organizations regarding program requirements, processes and requirements Q&A • Be the source of truth on partner compliance to program requirements • Support process improvement, automation/systems development with related • organizations, including IT, channel operations, Global Delivery Operations, PEAK • Assist with program planning, promotion, education, and publicity What You'll Bring To This Role: • 4+ years of experience in channel programs or operations, preferably related to IT • infrastructure, technical and professional services. • Proven track record of successful development, implementation and management of • partner enablement programs and compliance reporting • Excellent leadership and cross-functional collaboration skills, working with diverse teams • to drive results • Exceptional communication and interpersonal skills; ability to interact professionally and • effectively with partners, customers, and internal teams at all levels • Ability to manage multiple projects simultaneously, adapt to changing priorities, and • thrive in a fast-paced environment