TP

Compensation

Full Description

Description: • Find innovative ways to respond to varying customer questions, issues, and concerns • Connect with customers via phone, email, chat, and/or social media to resolve inquiries • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and process payments when applicable • Track all call-related information for auditing and reporting purposes • Provide feedback on call issues • Upsell when required Requirements: • High School Diploma or equivalent • Minimum of 6 months of customer service experience • Must be 18 years of age or older • Ability to type at least 25 words per minute • Comfortable with desktop computer systems and general knowledge of Windows-based systems • Customer service and/or sales experience preferred • College degree preferred but not required • Process Excellence: commitment to following established procedures • Collaboration: ability to collaborate effectively with team members and supervisors • Communication: outstanding communication, listening, and analytical skills • Organizational Skills: strong organizational and problem-solving skills • Emotional Intelligence: ability to prioritize tasks and work well under pressure • Open-Mindedness: receptive to feedback, evolving policies, and structured schedules • Critical Thinking: sharp analytical skills for quick issue analysis • Solution-Oriented: proactive problem-solving focus • Work-from-home requirements: minimum subscribed download 25.0 Mbps and upload 10.0 Mbps; ISP must have no packet loss and ping under 50ms; Internet cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN; proof of internet speed required; clean and quiet workspace • Location requirement: employment only offered to individuals located in specified US states (see usStates) Benefits: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs