Touching Hearts at Home Birmingham

Compensation

Full Description

Overview Touching Hearts at Home is seeking a passionate and dedicated Operations Manager to lead our team with HEART. In this role, you will be responsible for overseeing daily operations, ensuring high-quality service delivery, and fostering a positive work environment that aligns with our mission of providing compassionate care. The ideal candidate will have strong leadership skills and a commitment to enhancing the lives of those we serve. Lead with HEART: Operations Manager at Touching Hearts at Home Are you an operations leader with a passion for purpose? Do you excel at building efficient systems while keeping compassion at the core of every decision? Touching Hearts at Home is not just a non-medical in-home care provider—we are a family-founded organization dedicated to helping seniors age safely and with dignity. We believe in the power of relationship-based care, and we need an Operations Manager who can ensure our mission is delivered with excellence every single day. If you are a driven problem-solver who can manage the logistics of a thriving business and inspire a team of caregivers, we invite you to lead with your heart and join our family. Your Mission: The Heartbeat of Our Operation As our Operations Manager, you will be the engine that drives our daily success. You will manage the critical balance between business efficiency and quality care delivery. What You'll Be Doing: • Operational Excellence: Oversee all daily functions, from scheduling and staffing to client intake and service coordination, ensuring smooth, efficient, and reliable service. • Compliance & Integrity: Act as the agency’s internal watchdog, ensuring all operations meet the highest standards of state and federal compliance while upholding our ethical commitment to dignity and respect. • Team Leadership: Supervise and mentor our office staff and support our amazing team of caregivers. You’ll foster a positive culture where everyone feels valued and empowered to provide exceptional care. • Strategic Growth: Analyze performance metrics (e.g., client satisfaction, caregiver retention) and implement strategic improvements to enhance our service quality and support the agency's growth. • Problem-Solving: Tackle complex operational challenges and resolve high-level client or family concerns with empathy, professionalism, and a focus on resolution. We’re Looking for a Leader Who Is: • Experienced: You have [3-5]+ years of experience in operations management, preferably within the non-medical home care, home health, or senior living industries. • Organized: You’re a systems thinker who can develop, implement, and maintain efficient procedures (experience with home care software is a huge plus). • A Culture Keeper: You align with our core values of Integrity, Empathy, and Dignity, and you know how to lead with kindness and purpose. • Qualified: A Bachelor's Degree in Business, Healthcare Administration, or a related field is preferred, or you have equivalent, proven professional experience. Why Join the Touching Hearts Family? We are more than a job; we are a legacy of care. We offer competitive compensation, comprehensive benefits, and a supportive, values-driven environment where your work makes a tangible, positive impact on the lives of seniors and their families every single day. Ready to put your operational skills to work for a truly meaningful purpose? Apply Today! Touching Hearts at Home is an Equal Opportunity Employer and committed to fostering a diverse and inclusive workplace. Job Type: Full-time Pay: $42,000.00 - $50,000.00 per year Benefits: • 401(k) • Health insurance • Paid time off Work Location: In person