Tokio Marine North America Services

Compensation

Full Description

Job Summary: Develops crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies. Leads and provides incident response support for any type of natural, man-made or technological disaster. Essential Job Functions: • Develops and implements plans, processes, policies and procedures for emergency management, crisis management and contingency planning program elements. • Leads incident management for any type of natural, man-made or technological disaster. • Provides incident support during emergencies, which may occur outside of standard business hours and require extended shifts depending on the severity and duration of the event. • Participates in post-incident reviews and contributes to continuous improvement efforts. • Communicates effectively with senior executives and leaders during crisis and emergency situations. • Gathers and analyzes information; supports resolutions to address business issues for a specific business group. • Tests multi-dimensional plans with various operational departments throughout group companies. • Evaluates vendors, makes recommendations, and implements vendor requirements. • Develops strategy, training materials, protocol and quick reference guides for emergency management, crisis management and contingency planning areas. • Develops and leads tabletop exercises and training for group companies. • Develops plans and procedures for the BCM Crisis Management Center. • Manages efficient and effective usage of tools and integration with other tools as necessary. • Initiates awareness processes to make necessary improvements for emergency management, crisis management and contingency plans. Qualifications: • Bachelor's degree is preferred (preferably in Emergency Management or Business). • A Business Continuity certification preferred. • 7+ years of relevant experience. • Ability to provide on-call support and incident response as needed during emergencies, including after-hours and weekends. As much advance notice and flexibility as possible will be provided. • Ability to weigh business needs and articulate these needs to management. • Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. • Experience with mass notification systems, such as Onsolve Send Word Now, and incident monitoring systems, such as Everbridge NC4, preferred. • Working knowledge of Microsoft Office,and strong knowledge in Microsoft Excel preferred. • Performs special projects and other duties as may be assigned. • Strong customer service orientation, responsive, consultative, collaborative and accurate. • Strong leadership ability: able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement. • Familiarity with project management skills; planning, organizing, monitoring and controlling projects, ensuring efficient utilization of resources to achieve project objectives and deadlines. • Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner. • Strong analytical ability with the capability to determine the root cause of problems and issues.