TMEIC Corporation Americas

Compensation

Full Description

Job Title: Technical Services Engineer Company Overview: TMEIC Corporation Americas is a leading provider of industrial automation and electrical equipment solutions, serving a diverse range of industries across North America. With a commitment to innovation and customer satisfaction, TMEIC delivers cutting-edge technology and reliable service to support industrial operations. Role Overview: As a Technical Services Engineer at TMEIC, you will play a critical role in providing warranty engineering and technical support to customers. You will ensure the effective resolution of technical issues and support the sales team with expert knowledge of our products and services. What You'll Do: - You will provide warranty engineering support, including troubleshooting and resolving technical issues. - You will offer parts support to ensure timely and accurate delivery of replacement components. - You will collaborate with sales and service teams to address customer needs and technical inquiries. - You will analyze product performance data to identify trends and recommend improvements. - You will develop and maintain technical documentation and service manuals. - You will assist in training customers and internal teams on product features and maintenance. - You will participate in continuous improvement initiatives to enhance service quality. - You will travel as needed to customer sites for on-site support and inspections. What You Bring: - You have a Bachelor’s degree in Electrical Engineering or a related field. - You have 3+ years of experience in technical services or warranty engineering within industrial systems. - You possess strong troubleshooting and problem-solving skills. - You have excellent communication skills to interact effectively with customers and internal teams. - You are proficient with technical documentation and data analysis tools. Bonus Points If You Have: - Experience with industrial automation and electrical equipment. - Knowledge of warranty processes and parts management. - Familiarity with customer relationship management (CRM) software. - Ability to travel frequently to customer locations. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive work environment. - We offer flexible work locations in Roanoke, VA or Houston, TX. - We offer the chance to work with innovative technology in a dynamic industry. Ready to Apply? Please submit your resume and cover letter through our careers page at www.tmeic.com/careers or email your application to hr@tmeic.com. We look forward to hearing from you!