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The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Coordinator - Service/Repair in Chicago, IL. Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively. ESSENTIAL JOB FUNCTIONS: • Performs Install Base maintenance as needed. Creates safety inspection tickets. • Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors. • Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number. • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch. • Tracks Operations systems and tool audits. • Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.) • Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager) • Completes manual payroll entry forms, includes daily DVR processing and cost corrections. • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices. • Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls. • Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets. • Assigns tickets to mechanics, as needed. • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation). • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse). • Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information. • Reviews Work in Progress report (weekly) and submits to regional billers. • Reviews invoice on-hold reports and works with the Regional Procurement Department to correct. • Opens and distributes mail and faxes. (N/A if office has office manager) • Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager) • Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)
This job posting was last updated on 10/22/2025