TISTA Science and Technology Corporation

Compensation

Full Description

Overview Are you a Senior Applications/system Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Responsibilities Respond to a high-volume of mid to moderately technical inquiries from VA users, enterprise wide. Create overall management and business automation process strategy and oversee implementation. Assure the over all look and feel of a site and create a management strategy for keeping content fresh and up to date. Participate in training customers and identifying repeatable issues that can be resolved in a knowledge article. Document inquiry responses and problem resolutions prior to closing the ticket. Qualifications Extensive experience with the use of multiple different tools to determine best approach for site and page creation, operations, management, maintenance and development. Expert in SharePoint Online, Power Platform (Power Automate, PowerApps, Power BI, Power Virtual Agent) and Office 365 Integration. Should have up to date knowledge on all current software tools available. Should have extensive experience in working with customer requirements and creating SharePoint Online sites. Business Process Management (Intermediate). Data analytics experience (Intermediate/Novice). Knowledge of solution architecture and system integration (SharePoint Online). Testing skills to test automation processes. Ability to design the automation process. Customer care communication skills. ServiceNow or similar ticket tracking skills. Knowledge of low-level computer languages (web based). Basic coding skills. Education: Bachelor's Degree in Computer Science, Engineering, Math, or equivalent PLUS 5 Years of experience. Eight (8) years of additional relevant experience may be substituted for education. Clearance: The ability to pass a Tier 2/Moderate Background Investigation. Location: Remote, USA. Monday - Friday (8:00 AM - 4:30 PM CST). Pay Range: The pay for this position ranges from $60,730 to $68,500. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as bonuses. TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/