Tim Hortons (US)

Compensation

Full Description

JOB DESCRIPTION As a Manager, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Owner in the day-to-day operations of a fast-paced restaurant. Your 3+ years of quick-service experience in a supervisory role combined with your practical knowledge of recruiting, training and coaching Team Members makes you an ideal candidate for this role. Responsibilities: • Managing labor costs through effective scheduling and floor management • Controlling food & paper costs using order guides • Ensuring that product launches and promotions are executed with perfection • Resolving Guest issues, as well as working with your team to minimize issues • Participate in the recruitment process • Training new Team Members • Monitor weekly and monthly inventories • Prepare and provide restaurant Team Members with performance reviews • Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place • Coach & discipline Team Members as needed • Be a leader and always lead by example by following all Tim Hortons policies and procedures • Plan, organize, direct, control and evaluate daily operations • Balance cash and complete balance sheets • Complete cash reports and related forms • Foster a positive work environment through leadership and example Why Work for Us? We Offer: • Competitive salary • Quarterly performance-based bonus program • Health & Dental benefits • Company RRSP matching program • Comprehensive training • Incentive and recognition programs • Advancement opportunities • Community involvement Physical Demands: • Walking and standing for long periods of time • Able to lift and carry up to 20 kg / 45 lbs • Able to help as needed in receiving large deliveries up to twice a week • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines Availability: • Must be flexible as your work schedule may vary week-to-week based on business needs, while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts. REQUIREMENTS • Education - Secondary (high) school graduation • Experience - Minimum 2 years experience in the quick-service restaurant industry • Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook • Clearview experience an asset • Excellent written and verbal communication • Strong leadership and interpersonal skills • Customer service mindset ABOUT THE COMPANY Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.