TikTok

Compensation

Full Description

Global Operations TikTok Shop - Operations Integrations Manager, Sortation Systems & Process Readiness Location : Seattle Employment Type : Regular Job Code : A168663 Responsibilities TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. We are seeking a hands-on leader to own end-to-end system and process readiness for the Sorting Center network. This role is accountable for building scalable SOPs, driving training and operational readiness, and ensuring new and existing system capabilities are successfully deployed and adopted across Sorting Centers and Middle Mile partners. This role sits at the intersection of Operations, Middle Mile, Transportation, Product, Engineering, and 3P Service Providers, translating complex system capabilities into simple, executable processes, clear documentation, and effective training programs that enable consistent, high-quality execution at scale. The ideal candidate is an execution-focused leader who can take ownership, simplify ambiguity, and deliver practical solutions that work on the floor — not just on paper. Responsibilities System & Process Ownership • Own the design, documentation, and continuous improvement of the Sorting Center system and process SOPs across inbound, sortation, outbound, exception handling, and Middle Mile handoff • Translate product and system capabilities into clear, executable operational processes • Ensure SOPs are scalable, audit-ready, and aligned across Sorting Centers and 3P partners • Standardize best practices and drive network-wide consistency Training & Operational Readiness • Design and deliver training programs, playbooks, and certification materials for Sorting Center operators, site leadership, and 3P partners • Lead system readiness and launch preparedness for new features, tools, and workflows • Own training strategy for new site launches, network expansions, and major system changes • Ensure frontline teams are fully enabled to execute new processes with high quality Cross-Functional Program Leadership • Partner closely with Middle Mile, Transportation, Product, Engineering, and Operations teams to drive successful deployment of system and process changes • Act as the operational voice in product and system design to ensure solutions are practical and scalable • Drive alignment across internal teams and external service providers to deliver against readiness milestones • Own end-to-end execution for system + process rollouts across multiple sites Problem Solving & Continuous Improvement • Identify operational gaps, friction points, and failure modes across Sorting Center workflows • Design simple, practical solutions to complex operational problems • Lead root cause analysis and implement sustainable fixes through process, system, or training changes • Champion continuous improvement culture across the Sorting Center network Documentation, Communication & Change Management • Develop clear, high-quality documentation including SOPs, job aids, launch guides, and training materials • Communicate changes, expectations, and readiness requirements clearly to all stakeholders • Drive structured change management to ensure adoption and sustained execution • Provide leadership-level updates on readiness, risks, and execution status Qualifications Minimum Qualifications • Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Information Systems, or a related field • 3+ years of experience leading cross-functional programs in logistics, fulfillment, operations, or supply chain environments • Experience owning process design, SOPs, training, and operational readiness in a multi-site or network environment • Experience working across Operations, Transportation/Middle Mile, Product, Engineering, and/or 3P service providers • Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials • Proven ability to lead through ambiguity and drive execution without perfect information Preferred Qualifications • Experience supporting or scaling sortation, fulfillment, or distribution center systems • Exposure to hardware + software integration in live operational environments • Familiarity with WMS/TMS, sort logic, and operational system workflows • Experience supporting site launches, network expansions, or major system/process changes • Demonstrated ability to simplify complex systems into frontline-ready processes Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $111467 - $208578 annually. ​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. ​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). ​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice. ​ For Los Angeles County (unincorporated) Candidates: ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: ​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; ​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and ​ 3. Exercising sound judgment. ​ About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. ​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​ TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request