TikTok

Compensation

Full Description

Responsibilities TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok.As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.Applications will be reviewed on a rolling basis - we encourage you to apply early.This internship offers a unique opportunity to engage in impactful, cross-functional projects that provide a glimpse into professional real-world experience. You will collaborate with teams across Sales, Marketing, Operations, and Product to drive initiatives that improve how we support advertisers in the Americas region.Key ResponsibilitiesYou will act as a coordinator and support lead for key operational programs. Your core responsibilities will include:- Program Coordination- Cross-Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.- Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.- Onboarding: Assist with the onboarding process and early-stage support for new TikTok Shop advertisers.- Insights & Enablement- Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.- Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.- Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.Qualifications Minimum Qualifications:- Currently enrolled in a Bachelor's or Master's degree (Business, Marketing, Communications, Information Systems, or related).- Strong written and verbal communication skills.- Detail-oriented, organized, and proactive in execution.- Interest in digital advertising, e-commerce, and SMB growth.- Ability to work in a fast-paced, cross-functional environment.- Prior internship or project experience in operations, program management, or consulting.Preferred Qualifications: - Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.- Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).- Basic understanding of project management methodologies.