Thumbtack

Compensation

Full Description

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Research Team The Research team at Thumbtack is dedicated to creating experiences that help homeowners and pros feel confident, capable, and connected. Our team of nine researchers partners closely with product, design, and engineering to uncover deep insights into how people find, hire, and work with local professionals — and how pros grow their businesses on our platform. We’re collaborative, curious, and motivated by impact. Research at Thumbtack is embedded within product teams but operates as a tight-knit community of practice. The Research Operations function plays a central role in ensuring our researchers can focus on insight generation while maintaining consistency, quality, and shared learning across the company. About the Role The Research Operations Program Manager will design, scale, and continuously improve the systems that power high-quality, impactful user and market research at Thumbtack — and the culture that sustains the people who do it. This role owns the operational backbone of the Research team: recruiting and incentives, tooling and data systems, budgets and vendor management, onboarding and L&D, and team culture initiatives. You’ll be both a strategic systems builder and a hands-on partner who ensures researchers have what they need to plan, run, and share their work effectively. You’ll be the connective tissue between people, process, and technology — helping researchers focus on what they do best: uncovering insights that move our customers and pros forward. You’ll work closely with researchers, leadership, and Design Operations to ensure our research practice runs smoothly, efficiently, and with a strong sense of team connection. What you'll do Design, scale, and govern the systems and tools that support high-quality, efficient user and market research. Maintain and evolve our research repository as a reliable, searchable, well-structured source of insights. Lead participant operations, including recruiting, incentives, and vendor management, ensuring ethical, smooth, and privacy-aligned execution. Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments. Drive operational excellence through budget oversight, contracts, procurement, and frameworks that clarify roles and reduce friction. Provide hands-on operational support for studies when needed, coordinating logistics and anticipating risks or dependencies. Track and report research activities to improve visibility, efficiency, and strategic planning across the team. Support research culture and growth through onboarding, L&D, team events, knowledge-sharing, and initiatives that foster belonging and collaboration. In order to be successful, you must bring 5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations. Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment. Deep understanding of participant operations, research logistics, compliance, and ethical best practices. Skilled at diagnosing and solving complex operational and technical problems, including evaluating and implementing new tools or workflows. Strong project management and coordination abilities, with a track record of aligning diverse stakeholders. Experience managing budgets, contracts, and vendor relationships with accuracy and accountability. Excellent written and verbal communication skills, with the ability to build trust across teams and facilitate effective collaboration. Demonstrated passion for nurturing team culture, supporting learning, and fostering connection in distributed environments; operates with precision, ownership, and continuous improvement. Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $119,000 - $154,000. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $107,100 - $138,600. For candidates living in all other US locations, the expected salary range for this role is currently $101,200 - $130,900. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.