Thrive Pet Healthcare

Compensation

Full Description

Regional Director of Operations- South Florida Thrive Pet Healthcare Location: Remote Time Type: Full-Time Description Thrive Pet Healthcare is hiring a Regional Director of Operations to help support our South Florida Market! • *Ideal candidate will live in or be willing to relocate to Palm Beach or Miami, FL** The Director of Regional Operations – South Florida will support one or more geographic markets (“ecosystem”) of Thrive Pet Healthcare hospitals and will strive to identify synergies and foster alignment/collaboration across all the veterinary hospitals within the ecosystem(s). Ecosystems include all Thrive Pet Healthcare market segments including affordable care and general practice (GP), multispecialty/specialty, and boutique specialty. Reporting to the VP of Operations, the Director of Regional Operations – South Florida also will work with the group’s integration manager(s) to onboard new practices, help develop short- and long-term objectives for new onboarding practices, and help make the transition as smooth as possible. The role of Director of Regional Operations – South Florida requires frequent and consistent visits to hospital sites—managing hospital leadership, teams, individuals, and clinical performance within the four walls of the hospitals within the ecosystem(s). The job responsibilities of the Director of Regional Operations – South Florida can be grouped into four categories and their principal accountabilities; inclusive but not limited to the below: People, Team, and Hospital Culture: • Build relationships with all members of the ecosystem and local hospital teams to promote and support a positive team culture. • Mentor, coach, and establish expectations with the ecosystem’s hospital leadership teams (including recommendations for staff training and development). • Collaborate with People Operations to align strategy in recruiting, retention, learning, and change management (and all human resource-related aspects). • Execute team-focused hospital visits that allow staff members to share feedback and concerns. • Active participation and collaboration in all Thrive Pet Healthcare support office-driven initiatives. The Client and Patient Experience: • Engage with hospital teams to gain a strong knowledge of the local market. • Support the marketing department in developing a marketing strategy targeted at the ecosystem and hospital needs and demands. • Support the promotion of the Thrive Pet Healthcare membership plan(s) within the ecosystem. The Hospital Experience • Create a positive experience throughout all client and patient touchpoints throughout the ecosystem. • Ensure the entire facility is maintained to provide a clean and safe environment for hospital staff, clients, and patients within the ecosystem. Fiscal Management: • Collaborate with the area or regional VP and local hospital teams to develop and maintain financial growth strategies and budgets for all hospitals within the ecosystem. • Continuously monitor and ensure key performance indicators (KPIs) are within benchmarks and/or strategize improvement plans. • Support Thrive Pet Healthcare to drive financial health and sustainability. Operational Excellence: • Develop, support, and maintain the ecosystem and hospital strategic planning efforts. • Advocate and support medical excellence by focusing on key doctor metrics and engaging the local leadership team to review the quality, efficiency, and effectiveness of administrative, technical, and medical staff. • Develop proficiency in hospitals’ electronic medical records and human resource e-tool (Workday) to guide efficiency and workflow optimization. • Ensure hospitals’ compliance with all (support office, local, and federal) policies, procedures, and regulations. Desired Competencies: • Flexible to meet the needs of each hospital; willing to work the hours necessary to support the successful growth of each hospital. • Approachable and available to hospital leadership and regional support teams. • Ability to hold team members accountable to commitments, tasks, and responsibilities. • Establishes a clear meeting cadence with hospital teams; able to navigate complex situations. • Employs both high-level strategic vision and granular tactics to optimize outcomes within the ecosystem. • Maintains a growth mindset and translates vision and strategy into measurable action. • Proactive and solution-oriented; able to identify trends and act accordingly. • Strong interpersonal skills; open and effective communicator. • Passion for pets and their health and well-being. • Frequent travel required to be in hospitals on a determined (with VP) cadence. • Able to manage individual hospital relationships as well as relationships across the broader ecosystem. • Serves as the primary representative of Thrive Pet Healthcare and a key influencer of hospital success, aligned with Thrive’s mission, vision, and values. • Strong business acumen, including the ability to analyze hospital P&L components, identify opportunities for financial growth, and manage to budget. Education and Experience: • DVM or bachelor’s degree in business, operations management, or equivalent. • 3 years of experience in multi-unit veterinary operations management, preferably within multi-specialty and emergency care. • Veterinary GP and Emergency/Multi-Specialty experience preferred. • Certified Veterinary Practice Manager (CVPM) certification is a plus but not required. • Compensation is negotiable based on credentials and experience. The actual salary offered will carefully consider a wide range of factors, including skills, qualifications, experience, and location. At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.