Thread HCM

Compensation

Full Description

SUMMARY The Benefits & Integration Specialist partners with clients utilizing our benefits platform and retain clients through advanced system and benefit knowledge, effectively prioritizing issues and managing workload and by providing outstanding customer service. Duties begin with an in-depth consultative needs analysis, which is used to define Benefits system setup and configuration, which will optimize client time, efficiencies, processes, and reporting. The Benefits & Integration Specialist will ensure accurate conversion, setup, and training of benefits by working closely with 3rd party vendors, carriers, and Brokers. This position provides a positive and high-quality service to all new and existing clients on-boarding with Thread and requires a thorough understanding of overall iSolved HCM product capabilities to apply best practices for client benefits administration both during initial implementation and ongoing for support as subject matter expert and during significant events such as Annual Open Enrollment. TOP 5 RESPONSIBILITIES Benefit Plan & Open Enrollment Setup - Provide an in-depth consultative needs analysis for new and existing clients to define iSolved Benefit & ACA system setup and configuration which will optimize client time, efficiencies, processes, and reporting. Advanced Benefit & Broker Support - Provide Tier 3 support for iSolved Benefit-related issues for new and existing clients across our Implementation and Support Teams. 3rd party Integration Setup & Support - Manage our 3rd party integration relationships for both setup and ongoing maintenance. ACA & Annual Enrollment Maintenance - Assist clients with ACA related setup and support in addition to project managing our existing client's Annual Enrollments. Benefit Compliance SME TECHNICAL REQUIREMENTS Associate degree, college or technical school with two to three years' experience in employee benefits administration using SaaS HCM or equivalent combination of education and work experience. Bachelor's Degree preferred, License in Life, Health insurance products, CEBS, CBP PHR or SPHR a plus. 3+ years in customer facing role and a passion for helping other and providing award-winning support every day Advanced knowledge of Microsoft Excel. Professional communication through phone, email, and in person. Listening and providing empathy is crucial Interest in gaining knowledge on payroll tax and human resources, and benefit related topics Traits required to succeed in this role: detail oriented, organized, self-motivated, project/deadline driven Previous HR industry or HR & Benefits technology experience (a plus) Strong team player who thrives in a collaborative environment Strong problem solver with analytical aptitude. Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done! Demonstrated functional business process knowledge Excellent time management and organizational skills CULTURE REQUIREMENTS Deliver Wow - Strong repeated ability to go and beyond for clients, partners, and other team members. Own it! – Ability to demonstrate ownership and resourcefulness to improve the overall client experience and internal processes. Make it Better – We must all learn not only to not fear change, but to also embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. We are ever evolving. If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. They can copy our service offerings, our reports, and the overall look of our Company, but they cannot copy our people, our culture, or our service. We must always plan for and be prepared for constant change. Have Fun – Ability to bring a positive and playful attitude each week and add to overall company culture. Attitude of Gratitude – Show a strong sense of gratitude and stewardship to clients, partners, and other team members. Pursue Growth - We constantly aim to grow as individuals and as a company. We know growth is hard but we like to be challenged and are willing to do the hard stuff. We know the hard stuff is the magic and how we get to where we want to be. We strive to say 'yes' more than we say 'no'. People with a growth mindset embrace challenges, hoping to develop their skill set in the process! PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Sedentary work: Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Stooping, crouching, reaching, standing, and walking are occasionally required. Talking, hearing, and seeing with close visual acuity are frequently required. Keying data is repetitive motion and is frequently required. The position is not substantially exposed to adverse environmental conditions. Occasional exposure to other worksites that require personal protective equipment.