Thomson Reuters

Compensation

Full Description

Description: • Engage with customers to understand business goals and provide strategic guidance • Create success plans with customers to deliver value from Thomson Reuters' legal AI solutions • Collaborate to design tailored legal workflows/use cases leveraging AI • Partner on change management to gain executive sponsorship and define champions • Drive adoption via training and strategies to grow usage of TR Legal AI solutions • Lead executive business reviews and develop joint roadmaps for customer success • Proactively address customer needs, identify expansion opportunities, and reduce churn • Advocate for customer needs by sharing feedback with Product and Engineering Requirements: • Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or related role • Experience with leading legal tech consulting organizations or SaaS firms • Familiarity with legal technology or AI-driven platforms and curiosity in AI developments • Strong interpersonal and communication skills • Ability to build trusted relationships and act as a strategic advisor • Proactive, personable approach to problem-solving with focus on measurable outcomes • Experience working cross-functionally with Sales, Product, Marketing, and Support teams Benefits: • Flex My Way supportive workplace policies • Work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Access to Headspace app • Retirement savings (401k) with company match • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident and sickness insurance (employee paid) • Optional life and AD&D insurance (employee paid) • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit (employee paid) • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan