Thermo Fisher Scientific

Compensation

Full Description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The position is a fully remote role in EST time zone. How will you make an impact? The Technical Support Specialist II provides expertise to support end users, channel partners, Customer Service and commercial teams for Thermo Fisher’s Water Analysis business primarily via telephone and email. Your technical knowledge of pH related measurements and applications of our products will serve critical markets such as biotechnology, pharmaceutical, power generation and water treatment globally. Visit www.thermofisher.com/electrochemistry to see our product portfolio. What will you do? Use your education, experience, and the comprehensive training you will receive on our products and systems to recommend, troubleshoot applications, and solve new problems every day! Handle leads from the web and recommend the most cost effective products & solutions Expand our internal and external Knowledgebase solutions library Collect data and share current market and customer trends with our Marketing and R&D teams for next generation products and continual improvement Liaise with Quality teams to quickly identify defects, resolve issues, and assist root cause investigations as needed Use our Customer Allegiance program to improve our extraordinary support Provide training, develop Application notes on relevant topics of interest, and update our Water Analysis product collateral and web content Collaborate with Thermo Fisher colleagues around to world to maintain product quality and promote customer happiness How will you get here? BS/BA in Biology, Chemistry, Environmental, or related science Minimum of 2 years technical or laboratory experience required. Wet chemistry / Water quality preferred Problem solving, good listening skills, organization, time management Excellent oral and written communication Ability to work independently and lead in a team environment Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.