Thermo Fisher Scientific

Compensation

Full Description

Description: • Client facing role responsible for managing the client relationship and on time delivery of program objectives • Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets, aligning goals of projects to meet needs of the program • Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties • Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments • Negotiates and makes real-time decisions with the client • Drives compliance to company and project management standards across departments for a cohesive customer experience • Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement • Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs • Facilitates routine client facing meetings and attends internal meetings • Coordinates client visits in tandem with Business Development and Lab Operations management • Supports/Leads program governance model • Oversees complex stability launch coordination • Responsible for the FTE project management, including setup, monitoring and completion • Responsible for client project prioritization • Establishes project status trackers, distributes to project team, and reviews output to ensure project deliverables are met • Evaluates and escalates risks across projects, monitoring and soliciting feedback • Responsible for projections/forecasts for large FTE programs, adhering to client budgets and utilization targets, adjusting forecasts or project priority weekly as necessary; communicate routine FTE utilization and spend • Manages contract process in tandem with Business Development, owns individual client project contract renewals, ensures appropriate review from relevant stakeholders; drives new opportunities from existing clients • Provides training and support to Program Manager I and Program Manger II, driving consistency with program management processes • Responsible for client relationship. Responds to client inquiries, leads client communications • Responsible for managing client expectations and execution of program deliverables in collaboration with Laboratory Operations management Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 7+ years) or equivalent combination of education, training, & experience • Strong science and/or business acumen • Strong verbal, written and presentation skills • Superior time management, planning, and organizational skills • Proven analytical skills • Demonstrated compliance with procedures and policies • Ability to perform multiple tasks effectively in a stressful environment • Extensive knowledge and experience in Project Management • Strong client relationship management skills • Ability to work effectively with multi-level teams • Ability to work in a fast-paced undefined environment • Strong negotiation skills Benefits: • We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.