Thermo Fisher Scientific

Compensation

Full Description

Job Description: • Serve as the business administrator and point of contact for ERP and field service systems • Lead day-to-day system operations, including user access, data integrity, and issue resolution • Communicate business requirements, test and validate system changes • Streamline workflows and enhance user experience through process adjustments • Maintain system documentation, training resources, and user communications • Maintain and govern key service master data • Define and enforce business rules for data entry • Collaborate with teams to evaluate and refine service-related business processes • Develop and maintain dashboards and standard reports • Provide ongoing user support and coaching Requirements: • Bachelor’s degree in Business, Information Systems, Engineering, or related • 5+ years of experience supporting or administering enterprise or service systems in a global or matrixed organization • Hands-on experience with ERP systems and field service management systems (e.g., SAP, Oracle, Salesforce Service Cloud) • Strong analytical skills with experience in reporting and dashboard tools (e.g., Power BI) • Must be able to translate business needs into system requirements and collaborate effectively across business and IT teams • Ability to effectively prioritize tasks and improve processes in a fast-paced environment Benefits: • Standard work schedule (Mon-Fri) • Opportunities for professional development • Team-oriented environment