The Standard

Compensation

Full Description

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary • Team Leadership (35%): Manage, mentor, and develop high-performing IT Infrastructure and Security individual contributors. Foster a culture of innovation and continuous improvement by setting clear goals, providing regular feedback, and supporting team members professional growth • Service Ownership (20%): Aligning IT service delivery with business objectives by collaborating with stakeholders to understand and prioritize their needs • Customer Engagement (10%): Actively engage with customers to understand their needs and experiences. Gather feedback through surveys and direct communication. Analyze this feedback to identify and prioritize key areas for improvement and development • Strategic Planning (5%): Develop and implement strategic plans and roadmaps for IT services. Ensure these plans align with IT service disciplines and the organization's overall goals. Collaborate with IT stakeholders to support the organization's objectives and drive technological advancements • Systems Engineering (5%): Provide leadership in the development, design, and optimization in alignment with service disciplines of the technical infrastructure and security systems platforms. • Operational Excellence (5%): Implement and maintain best practices for IT infrastructure operations, including system availability, security, and performance. • Project Delivery (5%): Manage the planning, execution, and completion of IT projects. Ensure projects are delivered on time, within scope, and within budget. Coordinate with team members and stakeholders to meet project objectives and address any issues that arise during the project lifecycle. • Vendor and Partner Management (5%): Manage relationships with key vendors and service providers to ensure the highest standards of service delivery. Partner with the supplier management function for effective contract management and relationship governance. • Risk Management (5%): Identify and mitigate risks associated with IT infrastructure and security, ensuring compliance with relevant regulations and standards. • Budget Management (5%): Develop and manage the IT Infrastructure and Security Management budget, ensuring cost-effective use of resources. • Other duties as assigned The Skills And Background You’ll Need EDUCATION: A High School Diploma or GED is the minimum requirement. An Associate’s degree in information technology, computer science, or a related field is preferred. EXPERIENCE: 2 years of relevant experience in IT infrastructure and Operations or Information Security management. Solid understanding of IT architecture, engineering, and delivery processes. Knowledge of IT service management frameworks, (e.g., ITIL). 5-7 years of people management experience is preferred. • Familiarity with cloud services, cybersecurity, and modern IT infrastructure is essential. • Strong communication and interpersonal skills, with the ability to convey technology risk management and platform management concepts to both technical and non-technical stakeholders. • Leadership and management abilities, capable of leading and motivating a small team of individual contributors to achieve departmental goals. • Ability to develop credibility with business colleagues quickly to gain support and achieve results • Show adaptability and flexibility in changing opinions based on new input, expertise, and the perspectives of others. Effectively adjust to new scenarios and overcoming obstacles. • Effective collaboration skills, ability to work effectively in partnership with cross-functional teams and vendors, with the ability to influence key stakeholders. • Experience working in the Insurance industry is a plus. • Professional licensure or certification: Leadership certifications, ITIL certification, MCSE, CCNA, Microsoft Azure AZ Fundamentals (AZ-900) or related certifications – all preferred. Key Behaviors of a Successful Candidate • Engaging Hearts & Minds: Creates a team identity and builds momentum toward a shared purpose. • Strategic Visioning: Considers different future scenarios, opportunities and risks to generate operational plans that align with the business unit/function’s strategic vision. • Developing People: Delivers both individual and group feedback to support ongoing development and overall department performance. Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: • A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions • An annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure • A supportive, responsive management approach and opportunities for career growth and advancement • Paid parental leave and adoption/surrogacy assistance • An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. • Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. Salary Range: $114,500.00 - $217,500.00 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.