THE SKAGIT VALLEY FAMILY YMCA

Compensation

Full Description

Job Details Job Location: Skagit Valley Family YMCA Mount Vernon Hoag Road - Mount Vernon, WA 98273 Salary Range: $110,000.00 - $130,000.00 Salary/year POSITION SUMMARY The Executive Director (ED) of Service Delivery is an association-wide Executive leadership role within the Skagit Valley Family YMCA (Skagit Y). This position provides strategic, operational, and fiscal leadership for the Skagit Y’s Service Delivery divisions, including Healthy Living, Membership, Youth Development, Childcare, and Y Outdoor Programs, as well as Advancement functions including Philanthropy, Marketing, Communications, and Community Outreach. The ED is responsible for ensuring high-quality program delivery, strong operational performance, and sustainable revenue growth across all service-delivery units. This includes leadership in membership development, childcare and outdoor-program enrollment, program alignment with market needs, staff supervision and development, operational efficiency, and facility oversight. The ED serves as a key member of the association’s Executive Leadership Team, actively contributing to strategy formulation, cross-functional alignment, and association-wide decision-making. This role is essential in advancing the Skagit Y’s mission by integrating service delivery excellence with philanthropic growth, community engagement, and strong financial stewardship. OUR CULTURE Our mission and core values are brought to life by our culture. We strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: open to all and a place where people can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in your potential to make a difference. We are nurturing: we support your journey toward your full potential. We are determined: we are on a relentless quest to strengthen our community. OUR COMMITMENT TO EQUITY The Skagit Valley Family YMCA is an equal opportunity employer. We are committed to equitable opportunities for all groups in all aspects of employment. All staff are expected to actively support and strengthen diversity, equity, inclusion, and belonging throughout the association and the community. ESSENTIAL FUNCTIONS Association-Level Leadership Serve as a member of the Skagit Y Executive Team contributing to strategy formulation, operational planning, and organizational decision-making. Provide association-wide executive leadership in partnership with Finance, HR, Social Impact, and other Executive leaders. Champion a collaborative, shared-services approach to support mission advancement and optimize service delivery across divisions. Operational Leadership & Service Delivery Serve as the primary leader for all Service Delivery divisions, including: Healthy Living & Membership Youth Development Childcare Y Outdoor Programs Associated staff, systems, and facility operations Oversee the Senior Director of Healthy Living and Senior Directors of Youth Development. Ensure that programs and services meet community needs, deliver high value, and reflect the Y’s mission and strategic priorities. Develop high-quality member engagement strategies and ensure delivery of exceptional customer experiences. Maintain oversight of facility operations, maintenance, and safety in collaboration with Facilities leadership. Revenue, Budget & Performance Accountability Provide P&L leadership for all Service Delivery units, ensuring sustained revenue growth and responsible financial management. Lead strategies to optimize: Membership unit growth Childcare and outdoor-program enrollment Program alignment with community demand Operational efficiency and process improvement Employee satisfaction, retention, and performance Monitor monthly financial reports; ensure revenue targets are met, and expenses align with approved budgets. Direct annual operating planning for Service Delivery divisions. Advancement, Philanthropy & Community Engagement Lead the Advancement functions including Philanthropy, Marketing, Communications, and Community Outreach. Manage and mentor direct reports: Director of Philanthropy & Development, Grant Manager, and Marketing Manager. Oversee development of annual and periodic fundraising appeals, donor stewardship, major-gift cultivation, grant strategy, planned giving, and capital campaign readiness. Build an annual sustainable philanthropic revenue stream through diversified giving strategies and strong community partnerships. Serve as a key representative of the Skagit Y within the community, building positive relationships with civic leaders, partners, governmental entities, businesses, and volunteers. Ensure consistent and effective application of the Y brand within local communities. Oversee marketing playbooks, marcom materials, media planning/buying, and media relations. Systems & Operational Infrastructure Ensure effective membership, childcare enrollment, and donor management systems, including billing and CRM platforms. Guide staff and volunteers on service quality, operational standards, and program excellence. Support data reporting, dashboards, and performance metrics to inform decision-making and drive continuous improvement. Staff Leadership & Talent Development Directly supervise assigned Service Delivery leaders; provide coaching, feedback, development planning, and performance management. Foster a culture of accountability, inclusion, high performance, and continuous improvement. Support volunteer engagement and development within Service Delivery and Advancement. TEAM LEADER CORE COMPETENCIES Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with training, development, and recognition. Cultivates relationships that support philanthropy and community engagement. Champions inclusion strategies and initiatives. Builds relationships that create connected communities. Tailors communication to diverse audiences; listens empathetically. Provides staff with coaching, decision-making frameworks, and accountability. Develops best practices, manages budgets, and ensures high-quality results. Drives innovation, continuous improvement, and change management. Demonstrates strong functional and technical knowledge of operational, financial, and programmatic areas. Qualifications QUALIFICATIONS Ten or more years of progressively responsible leadership experience in YMCA or other nonprofit organizations preferred. Bachelor’s degree in human services, business, social services, or related field required; advanced degree preferred. Demonstrated experience overseeing complex operations, staff supervision and development, membership and program growth, youth development programs, philanthropy, marketing, communications, facility operations, and sound financial practices. Ability to build strong relationships across diverse socio-economic, cultural, and community groups. Experience in volunteer engagement, board relations, and community leadership. YMCA Organizational Leader certification required within three years of hire. WORK ENVIRONMENT & PHYSICAL DEMANDS Regular use of computer systems, phone, and office equipment for extended periods. Ability to move throughout the work environment, including navigating stairs and responding to emergencies. Ability to lift up to 40 pounds occasionally. Capacity to work under deadlines with multiple concurrent tasks and frequent interruptions. Regular interaction with staff, members, volunteers, and community partners, including individuals experiencing challenges or dissatisfaction. Flexible schedule required, including evening and weekend responsibilities. Occasional local travel is required.