The Seeing Eye Inc

Compensation

Full Description

The Seeing Eye, the pioneer of dog guide schools, is seeking a Computer Support Specialist. For 96 years, The Seeing Eye has enhanced the independence, dignity, and self-confidence of blind people through the use of Seeing Eye® dogs. From its campus outside Morristown, NJ, and a nearby state-of-the-art breeding station, The Seeing Eye’s 165-member staff matches and trains about 275 teams of graduates and dog guides each year. SCOPE OF POSITION: This position is primarily responsible for: • Providing technical support and troubleshooting services across all departments to end users needing help with their computer hardware or software. • Installing and administering physical and virtual Windows test and production servers, including ActiveDirectory and file/print servers. • Managing system and application backups and restores. • Assisting with configuration, management, and monitoring of the wired and wireless networks. • Assisting with the administration of our Microsoft 365 cloud tenant. PRIMARY DUTIES AND RESPONSIBILITIES: • Troubleshoot and resolve issues with software or hardware. • Create and maintain procedures that provide technical support to the entire organization. • Support the implementation of new solutions or applications. • Establish accounts for new users and assist with password or login problems. • Install and configure Windows 11 clients and Windows 2022/25 Servers (physical and Hyper-V virtual machines) and related software. • Monitor and troubleshoot data backups and disaster recovery operations. • Monitor the performance and assist in management of the wired and wireless networks. • Test software and security systems. • Monitor and manage the Help Desk online ticketing system. • Document hardware, software and standard operating procedures. • Coordinate with other IT team members to provide maximum coverage. EDUCATION & EXPERIENCE: • Associate’s or bachelor’s degree in computer science or a related field. • 2+ years of experience in a technical support role. • Strong knowledge of Windows desktop and server operating systems including Hyper-V, ActiveDirectory, and basic OS and network security. • Working knowledge or expertise with a variety of common software applications • Familiarity with Dell server and storage hardware, and wired and wireless networking concepts. • Microsoft 365 and related applications support. • Experience with JAWS screen reader technology and web accessibility preferred. • Familiarity with Ubiquiti networking hardware and management software a plus. • SQL/Database knowledge a plus but not required. CANDIDATE PROFILE: • Willingness to learn new skills and support projects. • Ability to maintain a Best Practices approach to system installation, maintenance, and security posture in a production environment. • Analytical skills to study problems and records and identify solutions. • Team-oriented approach to helping colleagues with technical problems. • Strong interpersonal, communication and relationship-building skills. • Ability to manage time and effectively prioritize numerous projects at one time.