The Sales Factory

Compensation

Full Description

• *Florida-based applicants only – due to client and compliance requirements.** About The Sales Factory The Sales Factory is on a mission to become the gold standard in B2B outbound prospecting. We help companies build predictable pipeline by combining disciplined outbound strategy, skilled Business Development Representatives, and modern sales technology. Our focus isn’t just activity — it’s impact, performance, and long-term client success. As a remote-first company, we give our team the flexibility to work where they’re happiest while maintaining a high bar for execution, accountability, and results. We’re building a team of operators who care about doing the work well and growing alongside the business. The Opportunity We’re hiring an Account Manager in Florida to own a small portfolio of existing client accounts while also acting as a player-coach for a small group of Business Development Representatives supporting those accounts. This is a hybrid role that blends account management with people leadership. You’ll be responsible for client satisfaction and performance outcomes, while also coaching, supporting, and holding BDRs accountable for day-to-day execution. This role is best suited for someone who enjoys hands-on leadership, clear ownership, and driving results through both strong client relationships and strong team execution. What You'll Do • Manage a portfolio of existing clients as the primary day-to-day point of contact • Support onboarding and ramp-up of outbound programs in partnership with internal teams • Conduct regular client check-ins to review results, share insights, and recommend optimizations • Track key performance metrics and use data to guide conversations and decision-making • Identify opportunities for account expansion and renewal, partnering with Sales and Leadership on growth conversations • Ensure clients feel supported, informed, and confident in TSF as a long-term partner • Coach and support a small group of BDRs aligned to your client accounts • Provide ongoing feedback, performance guidance, and execution support • Help BDRs improve messaging, activity quality, and results through structured coaching • Monitor performance trends and escalate risks or issues as needed • Partner with Sales Leadership on performance improvement plans and development goals • Lead by example through strong organization, communication, and accountability What You Bring To The Table • 3–5 years of experience in account management, customer success, sales, or a related client-facing role • Prior experience coaching, mentoring, or leading others in a sales or outbound environment • Strong communication skills and comfort working directly with clients • Ability to balance client expectations with internal execution realities • Comfort working with metrics, dashboards, and performance data • Organized, accountable, and able to manage multiple priorities in a remote environment • Curious, coachable, and motivated to grow within a sales organization Experience with outbound sales, BDR teams, or sales enablement is strongly preferred. If you enjoy working with clients, leading through influence rather than title, and driving results through both relationships and execution, this role offers meaningful ownership and room to grow. We’re excited to meet people who want to build, learn, and grow with us.