The RealReal

Compensation

Full Description

About The Role Reporting to the Director of Retail Operations, Retail Strategic Analyst is responsible for driving retail performance through providing critical analytical support to evaluate the impact of retail strategic initiatives and special projects, and to optimize labor and implement workforce management strategies. Strategic initiatives and special projects include developing Retail CRM tools (eg. Salesforce, Zoom), expanding LCO services, enhancing operational efficiencies, creating monthly/quarterly/adhoc business drivers, team incentive and bonus programs, etc. The position is also responsible for maintaining accurate reporting within Retail’s CRM and WFM platforms, translating data and insights into easily understandable narratives and key actions for stores to drive sales, improve customer experience, and optimize productivity of store staff. This role requires strong analytical skills, business acumen, and the ability to collaborate cross-functionally with the leadership, operations, and planning teams. You love diving deep and using data to identify opportunities. You are results oriented and have thrived in a highly ambiguous environment. You know how to be scrappy but operate as part of a larger team and business. You are someone who is willing to roll up your sleeves, have ownership, and are maniacally focused on delivering results. What You Get To Do Every Day • Provide analytical support to understand financial impact and ROI on retail initiatives & special projects to support business decision making. • Assist in developing and managing regular bonus schemes and targeted incentive programs to reinforce areas of the business; reconcile bonus and incentive payouts for payroll. • Develop and maintain retail data dashboards within Retail’s CRM platform, Salesforce, and identify opportunities in clienteling strategy to drive sales. • Analyze labor costs within stores, and provide ad hoc analysis on labor and traffic trends; make recommendations to improve scheduling efficiency, employee productivity, and employee satisfaction. • Manage Retail’s WFM system, adjusting labor models as needed to align with business trends, maintaining data within the system, and working with field teams to improve knowledge and adaptation of the platform. • Develop and distribute labor and schedule SOP adherence reporting; reconcile labor on daily, weekly, monthly and quarterly basis and communicate insights to Retail leadership. • Provide ad hoc reporting - hindsight reporting, performance tracking, cost analysis, analysis workload execution in stores, etc. related to retail special projects. • Perform any other related duties as required or assigned by Retail Operations What You Bring To The Role Minimum Requirements: • 2 years of experience in CRM and/or Workforce Management roles for a minimum of 10 locations • 2+ years of experience in retail environment; leadership experience is preferred • Demonstrated skills with retail metrics and scheduling data to drive WFM outputs • Advanced proficiency with Excel, Tableau, Looker • Strong financial acumen and ability to understand business needs • Strong analytical and organizational skills • Excellent accuracy and attention to detail, with a strong sense of responsibility and follow-through • Strong communication skills with a proven ability to build cross functional partnerships to make effective decision Compensation, Benefits, + Perks • Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Find out more about our Benefits here. The expected salary range for this role is $80,000.00-$95,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.