The Pokémon Company International

Compensation

Full Description

Get to know The Pokémon Company International The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children’s entertainment properties in the world. Learn more online at corporate.pokemon.com and pokemon.com. Get to know the role Job Title: Automated Retail Business Operations Manager Job Summary: The Pokémon Company International is expanding its network of automated retail vending machines. To support this growing business, we are seeking an Automated Retail Business Operations Manager to oversee key operational and business functions. This role will help ensure the smooth day-to-day management of our vending program and enable our cross-functional teams (software development, retailer relationships, logistics, customer support, machine manufacturing, network operations, etc.) to continue focusing on their areas of expertise. FLSA Classification (US Only): Exempt People Manager: No What you’ll do: Rhythm of Business Represent the Automated Retail (AR) business when communicating via executive summaries and business readouts. Run quarterly business reviews. Be an advocate for the AR team. Work with the team to design and build new reports. Reports could be related to Tableau, Oracle, or other tools. Provide status updates to management. Customer Experience Work with the Customer Service team to report on status of major issues impacting customers, and to quantify impact. Analyze reporting and customer sentiment. Work with customer service as needed to build communications. Financial Management Work with the finance team to manage the budget. Build the budget, track spending, review income statements. Understand cost structures of various parts of the business. Track the status of major projects and investments. Work with finance, treasury, tech teams, and Visa, on issues related to payments, chargebacks, and Oracle. Project manage and drive issues to resolution. Work with the tax team on tax management and reconciliations. Business Process Improvements Analyze processes between Automated Retail and E-commerce, and find opportunities for workflow and process efficiencies. Find opportunities for business process improvements. Document workflow, processes, and playbooks in an effort to build consistency in operating procedures. Build new business processes and formalize escalation paths. Build business cases and estimate impact before we invest in changes and improvements. Use data to inform what features and optimizations are needed. Inform business strategy. Vendor and Account Management Manage relationships with account managers and executives from vendor partners. Run a consistent process for reviewing and vetting new and existing vendors by working with the procurement team. Conduct third-party research on businesses, trends, and innovations, then educate the team. Manage relationships, business reviews, contract discussions, and issue escalations. Work with legal to understand policies and regulations. What you'll bring Five (5) to seven (7) years of related professional experience. Bachelor's degree of equivalent professional experience. Experience in ecommerce, operations, logistics, payments, or relevant experience. Comfortable working in Excel to review, interpret, and organize large sets of data. Familiarity with Tableau and Oracle as an end user, with the ability to understand and navigate the data or dashboards they produce. Ability to interpret data insights and support the creation of clear, accurate reporting. Proficiency in project management software/tools is a plus. Base Salary Range: For this role, new hires generally start between $105,000.00 - $124,000.00 per year. The full range is $105,000.00 - $157,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely. #LI-JL1 #LI-Hybrid How you’ll be successful Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do. Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities. Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results. Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals. Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience. What to expect An innovative culture driven by impact, delivering meaningful outcomes. Company events that celebrate the spirit of Pokémon. Competitive cash-based compensation programs. 100% employer-paid healthcare premiums for you. Generous paid family leave. Employer-paid life insurance. Employer-paid long and short-term income protection insurance. US Employees: 401k Employer Matching. UK/IRE/MX Employees: Pension Employer Contributions. Fitness reimbursement. Commuter benefit. LinkedIn learning. Comprehensive relocation package for certain roles. Hybrid work environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases. The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequest_ta@pokemon.com.