The Planet Group

Compensation

Full Description

Workforce Manager Location: Detroit, MI Contract: 12 months Schedule: 3 days onsite Pay: $68-72.11/hr, DOE Workforce Manager Qualifications: • Bachelor’s degree in Business Administration, Human Resources, or a related field; Master’s degree preferred. • Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role. • Extensive experience offshoring experience • Proficiency with the IEX, NICE, and PowerBI. • Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights. • Excellent leadership and team management skills, with a proven ability to lead cross-functional teams. • Exceptional communication and interpersonal skills, capable of influencing and engaging stakeholders at all levels. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Green Belt Certification required; Black Belt Certification preferred. Workforce Manager Responsibilities: • Strategic Workforce Planning: Develop and execute comprehensive workforce strategies to meet long-term business objectives and service level agreements. • Forecasting: Utilize advanced analytical techniques to predict future workforce needs, ensuring alignment with business growth and seasonal variations. • Scheduling: Oversee the creation and management of efficient schedules that optimize workforce availability and productivity while meeting service level targets. • Real-Time Management: Lead real-time analysts in monitoring and adjusting workforce performance to maintain operational efficiency and address immediate challenges. • BPO Vendor Management: Partner with BPO operations in Egypt and the Philippines to ensure seamless integration and alignment with contractual penalties & incentives. • Performance Management: Utilize the IEX NICE platform to track, analyze, and enhance workforce performance, implementing continuous improvement initiatives. • Reporting and Analytics: Direct the reporting team to deliver accurate and timely performance reports, providing actionable insights to senior leadership. • Stakeholder Engagement: Collaborate with Executives and Operational leaders, and other key stakeholders to address workforce-related challenges, drive strategic initiatives, and support organizational goals. • Budget Management: Construct and support the workforce budget of nearly $40 million, ensuring cost-effective allocation of resources and adherence to financial targets.