The Panther Group

Compensation

Full Description

• **ELIGIBLE CANDIDATES MUST LIVE IN OR NEAR CENTRAL MASSACHUSETTS*** The Panther Group is looking for BILINGUAL REMOTE Member Services Representatives that live near Central MA. This is a full-time contract to hire position with many different shifts available. Scheduling interviews ASAP. JOB DESCRIPTION The Member Service Representative will be triaging all incoming calls, escalating calls to 3 different call center teams. JOB DETAILS: DUTIES: • Receives high volume inbound phone calls and triages to appropriate department. • Meet or exceed department established key performance indicators. • Adheres to assigned schedules to ensure appropriate phone coverage. EDUCATION: • High School Diploma or equivalent required. Associates degree or equivalent work experience preferred. EXPERIENCE/SKILLS: • 6-12 months of relevant experience. • Preferred customer service experience in health care, call center, retail, hospitality or corporate office. • Knowledge of medical terminology is preferred. SKILL REQUIREMENTS: • Maturity and ability to exercise sound judgement • Must have strong computer and telephone multitasking skills • Must have the ability to navigates through multiple systems • Accuracy in data input and documentation • Strong written and oral communication skills • Entry level • Sensitive subject matter #INDPROF Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Application Question(s): • Do you have at least 1 year of customer service experience? • Do you have call center experience? • Do you reside in the state of MASSACHUSETTS? Work Location: Remote