The Ohio State University

Compensation

Full Description

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Job Title: Patient Accounting Coordinator 1 Department: Other Business Activities | Patient Accounting Externally Funded Scope of Position Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary The Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but is not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission. Minimum Qualifications High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 1 year experience in a Patient Access Coordinator role at OSUWMC or similar experience in a healthcare environment. First Impressions and advanced training or development class completed. Ability to successfully train staff and create standard of work documents. Ability to work more than 1 service line or 2 or more revenue cycle functions or more than 1 site. Achieves or higher rating on annual performance evaluation. No corrective action in the past 12 months. Performance meets department standards for quality assurance, teamwork, customer service and productivity standards. Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Demonstrated interpersonal, verbal and written communication skills. Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate. Works independently and collaboratively with others, and identifies opportunity for new work. Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy. Critical thinking/problem solving skills. Manages tasks, routes appropriately without involvement of supervisor. Ability to multi-task and independently prioritize tasks. Experience and knowledge working in an electronic medical record system, with Epic experience preferred. Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required. Additional Information: Location: Remote Location Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression. Each day, Buckeyes across the state and around the world make a lasting impact. The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures. Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents. Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties. Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers. Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions. Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow.