The Knowledge Coop

Compensation

Full Description

Job Description: We’re hiring a Sales Strategy & Execution Lead to own and scale our sales function — from managing the team and refining strategy to closing key deals and building scalable systems. This role is ideal for a strategic, hands-on sales leader who’s ready to build a growing team, optimize sales infrastructure, and drive revenue through both new business and account expansion. You’ll manage our sales team, and work closely with our Customer Success team to identify and convert upsell and cross-sell opportunities. Key Responsibilities: Sales Strategy & Planning • Develop and own the sales & customer success strategy and tactics in line with company goals. • Set team quotas and performance metrics. • Partner with the Director of Marketing to align campaigns and lead generation efforts with sales goals. Sales Execution Oversight • Manage and coach the Sales Manager to hit revenue targets. • Ensure the sales process is consistent, scalable, and followed by all sellers. • Review pipeline health, forecast accuracy, and deal progression weekly. Customer Success & Retention • Manage and mentor the Customer Success team to drive onboarding, adoption, and expansion. • Oversee renewal forecasting and churn prevention strategies. • Implement expansion playbooks for upsells and cross-sells. Operational Alignment • Collaborate with the Director of Revenue Operations to ensure systems, data, and reporting enable team success. • Use data to continuously improve sales conversion rates, retention, and revenue per account. Leadership & Culture • Build a high-performance, accountable culture within Sales and CS. • Serve as the voice of the customer in leadership discussions. • Roll up your sleeves to close key deals or support at-risk renewals when needed. Requirements: • 5+ years of experience in B2B sales, 2+ years in sales leadership or operations roles optional. • Proven experience managing and coaching sales teams. • Strong hands-on experience with CRMs: pipelines and dashboards. • Demonstrated ability to drive revenue through both new business and expansion strategies. • Collaborative mindset and experience working across Customer Success, Marketing, and Product. • Analytical, process-driven, and highly execution-focused. • Excellent communicator, team builder, and problem solver. Success Metrics (KPIs) Focus: Revenue strategy, alignment, and execution oversight. • Revenue Target Achievement % of quarterly and annual ARR target hit (new + renewal + expansion). • Forecast Accuracy Forecast vs. actual revenue within ±10%. • Pipeline Coverage 3–4x coverage ratio for upcoming quarter. • Retention Rate Net Revenue Retention (NRR) target (e.g., 110%+ for SaaS). • Process Adoption % of sales & CS following playbooks (measured via CRM adherence). Compensation Base Salary • Annual base salary of $95,000, plus uncapped commissions.